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Privacy Policy

Last Updated: January 24, 2025

CanadaLottoFinder ("we," "us," or "our") is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information. Our privacy practices are based on the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial lottery and gaming regulations.

By accessing CanadaLottoFinder.com and using our services, you consent to the data practices described in this statement. If you do not agree with the terms of this policy, please do not use our website or services.

1. Information We Collect

To operate our lottery platform and provide you with regulated gaming services, we collect various types of information, including but not limited to:

1.1. Personal Identity Information

We are legally required to verify the identity and age of all players to ensure compliance with the 19+ age restriction. We collect:

  • Full legal name.
  • Date of birth (for age verification).
  • Residential address (to confirm Canadian residency).
  • Government-issued identification numbers (where required for high-value prize claims).

1.2. Contact Information

To manage your account and notify you of wins, we collect:

  • Email address.
  • Mobile telephone number.

1.3. Financial Information

To process ticket purchases and facilitate prize payouts, we may collect:

  • Credit card or debit card details (processed securely via PCI-DSS compliant gateways).
  • Banking information (institution number, transit number, account number) for direct deposit of winnings over $1,000.
  • Transaction history within our platform.

1.4. Technical Usage Data

When you visit our website, our servers automatically record information, including your IP address, browser type, operating system, referral URLs, device information, and timestamps. This data is used to analyze trends, administer the site, track user movements, and gather broad demographic information for aggregate use.

2. How We Use Your Information

We use the collected information for specific, legitimate business purposes, including:

  • Account Administration: To create and manage your player account, verify your identity, and ensure you meet the legal age requirement of 19 years or older.
  • Transaction Processing: To process your lottery entries, validate transactions, and payout winnings securely.
  • Communication: To send you transaction confirmations, jackpot alerts, result notifications, and important administrative updates.
  • Regulatory Compliance: To comply with federal and provincial laws regarding anti-money laundering (AML) and responsible gaming.
  • Security: To detect, prevent, and address technical issues, fraud, or security breaches.

3. Disclosure of Information

We do not sell, rent, or lease your Personal Information to third parties. However, we may share data in the following strictly controlled circumstances:

3.1. Service Providers

We may share data with trusted third-party vendors who perform services on our behalf, such as payment processing, identity verification (e.g., Equifax or TransUnion), email delivery, and customer support hosting. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

3.2. Legal and Regulatory Requirements

We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on CanadaLottoFinder.
  • Protect and defend the rights or property of CanadaLottoFinder.
  • Act under exigent circumstances to protect the personal safety of users of the service or the public.
  • Report suspicious activity to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as required by AML legislation.

4. Cookies and Tracking Technologies

Our website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of the website (e.g., maintaining your login session).
  • Functional Cookies: Remember your preferences, such as language or region.
  • Analytics Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.

You have the ability to accept or decline cookies through your browser settings or our Cookie Consent Banner. However, declining cookies may prevent you from logging in or purchasing tickets.

5. Data Security

We secure your Personal Information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We implement physical, organizational, and technological security measures appropriate to the sensitivity of the information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Retention of Information

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Typically, inactive accounts are retained for a period of 7 years in compliance with financial auditing standards.

7. Accessing and Correcting Your Information

You have the right to request access to the Personal Information we hold about you. You may also request that we correct any inaccurate or incomplete information. To access or update your information, please log in to your account settings or contact our Privacy Officer.

Please note that for security reasons, certain fields (such as Date of Birth and Name) cannot be changed without submitting official government documentation.

8. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we verify residency strictness, and use of this site is prohibited for non-residents.

9. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Mail: Privacy Officer, CanadaLottoFinder, 123 King Street West, Toronto, ON, M5H 1J9, Canada
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Think before you play. Play responsibly. Need help? Call 1-800-461-0140 or visit aidejeu.ca.

This website is operated under license from the Québec Lottery Corporation (Loto-Québec) and complies with the Québec Lottery Act (RLRQ, c. S-13.1).

Managed by CanadaLottoFinder Canada Inc. (NEQ 1170001234). The CanadaLottoFinder brand is a registered trademark of CanadaLottoFinder Canada Inc.

Persons under 19 years of age are not permitted to gamble.

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